Shipping questions
Please find here the most common questions regarding shipping and returning. If you can't find your question, feel free to see the contact form and contact us!
How long will my order take?
For orders in The Netherlands we will do our best to deliver the order to you as soon as possible. Orders placed on working days before 16:00 will be shipped the same day. Usually it will be delivered the next day. However, we do not always succeed in fulfilling this. Sometimes products are not in stock and then the delivery of your order may take a little longer.
What are the shipping costs?
Netherlands
For orders up to 20 euro we charge 4,95 euro shipping costs.
For orders over 20 euros we don't charge shipping costs.
Belgium
For orders up to 25 euro we charge 4,95 euro shipping costs.
For orders over 25 euros we don't charge shipping costs.
Germany
For orders up to 30 euro we charge 4,95 euro shipping costs.
For orders over 30 euros we don't charge shipping costs.
Rest of the world
Calculated at checkout.
Delivery takes place via the postal service or our affiliated logistics partner DHL. We always look for the quickest and cheapest shipping method for you.
And offer our shipments climate neutral!
Returns
You always have the right to return the product within 30 days after purchase.*
Register your return first via email returns@airtender.com
Prepare your product for the return journey:
- Pack it well and tightly. Preferably use the original packaging. In this way, the chance of damage is minimized and we may be able to make someone else happy with it. Do you no longer have the original packaging? No problem, we will check the condition of your returned product and determine what the depreciation is based on that;
- Send the package in a sturdy box that you seal well.
- Delete your data and account if necessary.Print out your shipping label or write the reply and return number on the box. You can find it in the mail we sent you. Send the package back via:- A DHL point near you;
- A letterbox if the parcel is small enough
- or give it to a DHL deliverer who will deliver it to you.
We will refund the shipping costs that you paid for the original order. However, the return costs will be yours to carry.
We strive to transfer the credit amount to you within 3 working days.
Find out your VAT charges with our VAT calculator.
